Joy:Our client is one of the leading providers of Information and Communication Technology (ICT) to service providers. They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adapt, and scale, making our customers successful in a fully connected world; They urgently seek to hire the service of an Incident Manager.
ROLE: INCIDENT MANAGER
Location: Lagos
Pay: Very Attractive
Job Summary:
· Manages the process within MSTOP to restore normal service operation as quickly as possible to minimize the impact to business operations & is responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
Key Responsibilities:
· Lead and facilitate the engaged team toward the restoration of service in the shortest possible lead times.
· Engage relevant stakeholders & escalate when necessary to expedite resolution.
· Ensure RT adopts an optimal mindset which balances the best path to resolution and protection of customer interests.
· Initiate management and technical escalations when required to protect customer interests.
· Log all Incident details, allocating approved categorization and prioritization.
· Keep users informed about their Incidents’ status at agreed intervals.
· Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
· Provide first-line investigation and diagnosis of all Incidents via a major incident reports.
· Ensure the recovery team remains sensitive to the collection and correlation of data for potential RCA post-event.
· Escalate critical outages to Problem Manager after restoration for RCA (As defined in MSTOP).
· Remain available at all times during the designated shift and/or roster period.
· End to end incident owner.
Qualification/ Skills and Experience Required:
· Candidate should have at least B-Tech/ B.E.
· At least 3-6 Years of experience
· Should be available to work 24 hours a day and 7 days a week i.e. Running shifts
· Candidate must be Fit and healthy for 24 hours a day and 7 days a week; without any social or personal concerns now or in the near future.
· Leadership skills: Good in People and Process Management
· Must have excellent communication skills i.e. excellent written and verbal communication
· Should possess good values and behavior
· Must be Pro-active and able to work under pressure
Qualified and Interested candidates should send their CVs to careers@kennediaconsulting.net, using role applied as subject of mail e.g.“Incident Manager”.
Deadline: April 25 2020
**For more job updates, please follow us on Instagram @kennediaconsulting
Our client is one of the leading providers of Information and Communication Technology (ICT) to service providers. They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adapt, and scale, making our customers successful in a fully connected world; They urgently seek to hire the service of a Shift Manager
ROLE: SHIFT MANAGER
Reporting Line: Operations Manager
Interfaces: Filed Operations & Maintenance, Back Office, SDM, MSIP, HR, Facility
Location: Lagos
Pay: Very Attractive
Job Summary:
· Managing Network Operations Center (NOC) 24X7 environment & act as a mentor to the shift resources. The role is to handle the day to day operational challenges and ensure smooth operations and as per the contract agreements. Leading by example will be the key attribute desired for the role
Key Responsibilities:
· Responsible for day to day operational performance
· Managing a team of 25-30 resources
· Planning for and ensuring team members’ competence enhancement
· Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
· Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
· Ensuring a high motivation level of team resources
· Attrition Management
· Providing Technical guidance and Leadership to the team members
· Conducting Performance Appraisals
. Fulfillment of Balanced Scorecard / OPM parameters
· To plan & perform all the shift operational activities.
· To support and implement MSTOP processes.
· To Approve and review the leave of people in his/her team.
· Authorized to report security breach incidences.
· Authorized for sanctioning shift allowances of his/her team members.
· To suggest for corrective and preventive actions of security threats.
· To act as a planned work co-ordinator for emergency requests beyond normal office hours
Qualification/ Skills/ Experience Required:
· Degree within Electronics Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent. E.g B.Tech/ B.Eng
· Industry experience: Telecom / Customer Management
· At least 7-9 Years of experience
· Certifications: ITIL / CCNA/JNCIA/CCIP (Will be an added advantage)
· Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes
· People Management, Interpersonal Skills, Customer Relationship Management
· Leadership skills: People Management, Leader attributes
· Must have excellent communication skills i.e. excellent written and verbal communication skills
. Language skills:
· Proficiency in Written & Spoken English & Hindi
· Values and behaviors: Telecommunication Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a work simulated environment
Qualified and Interested candidates should send their CVs to careers@kennediaconsulting.net, using role applied as a subject of mail e.g.“Shift Manager”.
Deadline: April 25 2020
**For more job updates, please follow us on Instagram @kennediaconsulting
Our client is one of the leading providers of Information and
Communication Technology
(ICT) to service providers. They enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world; They urgently seek to hire the services of an Alarm monitor – Assistant Engineer.
ROLE: Alarm monitor – Assistant Engineer.
Location: Lagos
Pay: Very Attractive
Working Hours: 24 hours/ 7days a week (Rotational shifts)
Job Summary:
· Candidate will take the ownership of Alarm Monitoring for Charging and Billing System and creation of trouble tickets within the agreed response Time.
Key Responsibilities:
· Monitor the Alarms for charging and Billing system through Alarm Monitoring tools
· Creation of TT through tools within the agreed Response time.
· Candidate would be responsible for Network Operations Center (NOC) exposure
· Candidate will ensure the Alarm Monitoring creation process is done through Tools.
Qualification/ Skills and Experience Required:
· Minimum of B.Eng/B-Tech in Electronics and Telecommunication
· Minimum of 1-2 years of work experience within Network Operational Center (NOC) environment
· Must have basic knowledge of Telco Network operations and IN platform.
· Candidate should have Network Operations Center (NOC) Experience from reputable telecoms companies, preferred
· Candidate should have good mail etiquette skills
· Should be available to work 24 hours a day and 7 days a week i.e. Rotational shifts
· Candidate must be Fit and healthy for 24 hours a day and 7 days a week; without any social or personal concerns now or in near future.
· Leadership skills: Good in People and Process Management
· Must have excellent communication skills i.e. excellent written and verbal communication
· Should possess good values and behavior
· Must be Pro-active and able to work under pressure
Qualified and Interested candidates should send their CVs to careers@kennediaconsulting.net, using role applied as subject of mail e.g.“Alarm monitor – Assistant Engineer”.
Deadline: April 25 2020
**For more job updates, please follow us on Instagram @kennediaconsulting
MASSIVE RECRUITMENT
Our client, a reputable Commercial bank, urgently seeks to hire Direct Sales Agents, who will be responsible for deposit mobilization and bank product sales.
Role: Direct Sales Agent
Location:
Yaba/ Surulere/ Ikeja Axis
Pay: Industry Standard – (HMO & Pension inclusive)
Work Hours: Mon – Fri
Responsibilities:
• Deposit mobilization
• Bank Product sales
• Monitor all customer queries and ensure timely response to all issues.
• Maintain and update knowledge on all company’s products and services.
Qualification/Experience/Skills:
• OND/ HND/ BSC
• Not more than 35years.
• Excellent Verbal Communication
• Nice Grooming & dress sense
• Must have a strong drive for sales and able to in engage High Net Worth Individuals.
Interested and qualified candidates should send their CVs to careers@kennediaconsulting.net, using preferred location e.g. “DSA Yaba” or "DSA Ikeja" as subject of mail or;
Send an SMS to 08109615867 stating Role as (DSA Yaba or Dsa IKeja) - Name, Email, Date of Birth, Gender, Qualification, Location (Where you currently live)
Deadline: Friday, April 24th 2020
N.B: Successful Candidates would be sent to meet with the client after the Pandemic. We encourage that you plan accordingly.
**For more job updates, please follow us on Instagram @kennediaconsulting
Ken:
Interview Prep and Guides
Good evening all;
Please on the day of your interview you must do the following and don't do the following;
1. As a guy, even ladies don't wear red trousers or skirts for an interview.
2. Guys, you can put on black or grey trousers, ladies black, grey or dark blue skirts. More on this I will talk on subsequently.
3. Putting on palm slippers and Kitto sandals for interviews are highly prohibited both male and female.
4. Don't go for an interview with a calculator if you were not asked to come with one.
5. On the day of an interview don't go about looking for a place to charge your phone in a company you have not been officially welcomed in as a staff, that is unprofessional. Your phone is down, right, keep it at home or leave it in your pocket or bag. Asking a staff of the company to charge for you is not also allowed, remember there are CCTV watching you.
6. Going to an interview venue to request a photocopy of your credentials or CV is not allowed, all this must be done before getting into the company premises.
7. Watch the way you sit, talk and what you drink or eat. Chewing gum is a no-no, come along with your bottled water, leave their cWAY water dispenser alone, you are just there for a few minutes. If you can't hold your taste buy your own bottled water it is N50.
8. After you have been interviewed don't just stand up and leave make sure you ask reasonable questions when I say reasonable questions, I mean good ones. Don't ask when I am to resume or how much am I going to be paid, all that will be communicated to you, you can just shoot them with "Sir or ma, if you were to rate the former Account Officer on the scale of 10 what will you score him or her?"
That question is a big question and it will always lead to interesting discussions.
9. Be prepared at all times, brush your IT skills cos we are currently in a globalized world, analogue is almost gone, you can be in an interview and you will be asked to open an excel sheet and compose the salary of 3 staff from October till December. Some questions can be silly, some can be a test on your typing speed, just be prepared.
10. Just thank God you got it and try and star the post and use it to prepare whenever you are going. Copied
A Lagos based company needs
1. A .NET Developer with sqlserver experience,
2. Junior to Intermediate PHP developer with knowledge of laravel.
3. An intern with interest in software development must have basic idea programming. Send CV to: info@syntraxsolutions.com
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