Customer Service Officer at Health N Wealth ServicesJob Title: Customer Service Officer
Location: Oyo
Job Description
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
How to Apply
Interested and qualified candidates should send their Applications to ebonhorjohn@gmail.com using the “Job title” as a subject of the email.
Application Deadline 19th May, 2020.
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